benchmarking process pdf

Up front, define why you want to benchmark. Best Practice Benchmarking best practice benchmarking is the most powerful type of benchmarking. 0000002138 00000 n Implementing steps … 105 15 <<44597FD78CCEB84FA003BB773D2B1B1C>]>> Benchmarking is a wellplanned and systematic process with clear objectives and - mechanisms to measure, compare and discover innovative practices, evaluate if these suit adapt practices, and implement or improvement. Process benchmarking refers to the practice of looking ‘behind’ reported performance results (metrics) and analysing the different internal processes which generate these. Process Benchmarking A guide to help you adopt a more structured approach to Process Benchmarking in your business External benchmarking is simply the planned and systematic comparison of performance and processes with other businesses. 0000002652 00000 n By identifying the “best” practices, organizations know where they stand in relation to other companies. benchmarking process, with a leader or leaders being duly appointed, so as to ensure the smooth, timely implementation of the project. �V��)g�B�0�i�W��8#�8wթ��8_�٥ʨQ����Q�j@�&�A)/��g�>'K�� �t�;\�� ӥ$պF�ZUn����(4T�%)뫔�0C&�����Z��i���8��bx��E���B�;�����P���ӓ̹�A�om?�W= First it used formally by Rank-Xerox Corporation. 0000002400 00000 n Identifying best practices. xref 0000001647 00000 n november/december 2015 21. one’s performance to the best practices using metrics such as time, quality and cost. It is used in the strategic management, in which the initiating firm focuses its observation and investigation of business processes with a goal of identifying and observing the best practices from one or more benchmark firms. PDF, 2.19MB, 47 pages. Dimensions typically measured are quality, time, and cost. Benchmarking is defined as the comparison of products, services, and processes across divisions that carry out similar operations in the same organization, among competing firms in … 1. can be applied to any business processes. It is defined as measuring that of the strongest competition in order to establish ‘best practice’. 0000000751 00000 n Making a comparison between the firm’s processes and performance with those of rivals. In some cases, a model has been uniquely developed for performing a particular type of benchmarking. Achieving improvements in key processes to obtain quick benefits Functional Benchmarking. Dimensions typically measured are quality, time, and cost. 10 The benchmarking process consists of five phases. 0 �@�L\���`�)�_C�4��6 m���md�c����|^,�k�;�Ms�Ҭ��ʹfk���t][vu�����y��������D ��� 0000006232 00000 n 0000002175 00000 n 0000002478 00000 n �ꇆ��n���Q�t�}MA�0�al������S�x ��k�&�^���>�0|>_�'��,�G! Best practice in benchmarking . ��B���B`&� �a Process benchmarking - the initiating firm focuses its observation and investigation of business processes with a goal of identifying and observing the best practices from one or more benchmark firms. f$$k4��p�A;���]�ሣ�F{� 4Y���O,����u�j�X� Process benchmarking is done by collecting information about other company’s strategies through research, visiting the sites, through workshops conducted by other companies. Benchmarking is more than giving marks. Benchmarking – a definition Benchmarking is the continuous process of comparing and measuring an organization’s business processes against those of business leaders anywhere in the world. Benchmarking has also been divided into two parts: practices and metrics. Benchmarking Process
Why businesses are not willing to do multi-step benchmarking?
Takes too long often six to nine months
Its costly
The lessons learned may or may not get translated to practice and improvement
Reports that get shelf space, not action
Cumbersome process to complete
Limits Flexibility - procedures oriented
125. 0000005563 00000 n This step involves creating a plan for collecting data from selected targets, conducting … Most organizations are leaner today than in the past, and dedicating the essential resources can be difficult. Some of the benefits of benchmarking include the identification of internal opportunities for improvement and the growth of the organization. Improvements from learning mean doing things Up front, define why you want to benchmark. endstream endobj 106 0 obj <> endobj 107 0 obj <> endobj 108 0 obj <>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC]/ExtGState<>>> endobj 109 0 obj <> endobj 110 0 obj [/ICCBased 115 0 R] endobj 111 0 obj <> endobj 112 0 obj <> endobj 113 0 obj <>stream Activity analysis will be required where the objective is to benchmark cost and efficiency; increasingly applied to back-office processes where outsourcing may be a consideration. These phases are as follows: planning, analysis, integration, action, and maturity. Process of Benchmarking. 0000002113 00000 n it describes the comparison of performance data obtained by studying similar processes or activities and identifying, adapting, as well as implementing the practices that revealed the best results. Benchmarking is a continual process that, if done properly, will keep companies competitive and successful. )�x@ �E#:�f@��D@�`l�z �j�8� &��\Q��ˣ���ET�Q]�(Ͱ�������A�e!�~�~�c�6\^BA�(c�5F[�[E�*�NٿJ�3�1La���P fà&C1P]1P�F�2P&Q!� ��"�a�����H�� xref Our goal is always to achieve superiority in quality, product reliability and cost.' ��w�G� xR^���[�oƜch�g�`>b���$���*~� �:����E���b��~���,m,�-��ݖ,�Y��¬�*�6X�[ݱF�=�3�뭷Y��~dó ���t���i�z�f�6�~`{�v���.�Ng����#{�}�}��������j������c1X6���fm���;'_9 �r�:�8�q�:��˜�O:ϸ8������u��Jq���nv=���M����m����R 4 � A benchmarking process is a structured approach that requires the collection of data (via a questionnaire), analysis, and reporting. Too few enterprises in tourism today make full use of benchmarking and although there are indeed challenges associated with doing so, you can only ever … Achieving improvements in key processes to obtain quick benefits Functional Benchmarking. Purpose of benchmarking Objectives enchmarking is defined as Zthe process of comparing performance or practices between two entities [. 119 0 obj <>stream The systems and procedures associated with the SSCI Benchmarking … Importance of benchmarking process in service marketing. The effectiveness of any given performance measure depends on how it will be used. :�ҖZ �T�y��-wUj"&> /;E��^��Y�n�?FRQ��,C{Bia���ϛ{��#�j0�tp43 �]*t�k$�� 488 0 obj <> endobj An example demonstrates the process. Process benchmarking focuses on discrete work processes and operating systems, such as the customer complaint process, the order-and-fulfillment process, or the strategic planning process. The comparisons may evaluate progress in achieving given goals or targe… �x������- �����[��� 0����}��y)7ta�����>j���T�7���@���tܛ�`q�2��ʀ��&���6�Z�L�Ą?�_��yxg)˔z���çL�U���*�u�Sk�Se�O4?׸�c����.� � �� R� ߁��-��2�5������ ��S�>ӣV����d�`r��n~��Y�&�+`��;�A4�� ���A9� =�-�t��l�`;��~p���� �Gp| ��[`L��`� "A�YA�+��Cb(��R�,� *�T�2B-� Comparing the competition’s processes and strategies against your own. Benchmarking can be applied at three levels. Preparation of report, regarding the differences in standard and actual results. This type of benchmarking often results in short term benefits. What is Benchmarking Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies. This paper aims to demonstrate the benchmarking process of the customer support provided by Sports Direct against Amazon’s, and how Six Sigma can also be used to achieve best performances. Benchmarking is an ongoing, systematic process for measuring and comparing the work processes of one organisation with those of another, by bringing an external focus to internal activities, functions, or operations (from Kempner, 1993). Its power lies in its ability to produce bottom-line results. 509 0 obj<>stream • Designing a consortium-based approach for the benchmarking effort, and gaining the benefits of this approach. Benchmarking agreements and training increase familiarity with the benchmarking process and can help to reduce these barriers. This type of benchmarking often results in short term benefits. The Benchmarking Process. The SSCI Benchmarking Requirements form the basis for all SSCI benchmarking and re-benchmarking of applicant Schemes. The author points out that each can be investigated by the benchmarking process. x�bbJa`b``Ń3� ���ţ�A-` q�� V5����H��XKXn���J��=H��ox��v�qC>\�+1��R�L=ʭ���l�s* Benchmarking is the measurement of an organization’s internal processes and performance data and a comparison with those of related and comparable organizations. Benchmarking Seminar and PPT with pdf report . "F$H:R��!z��F�Qd?r9�\A&�G���rQ��h������E��]�a�4z�Bg�����E#H �*B=��0H�I��p�p�0MxJ$�D1��D, V���ĭ����KĻ�Y�dE�"E��I2���E�B�G��t�4MzN�����r!YK� ���?%_&�#���(��0J:EAi��Q�(�()ӔWT6U@���P+���!�~��m���D�e�Դ�!��h�Ӧh/��']B/����ҏӿ�?a0n�hF!��X���8����܌k�c&5S�����6�l��Ia�2c�K�M�A�!�E�#��ƒ�d�V��(�k��e���l ����}�}�C�q�9 It is a way of measuring a firm’s strategies and performance against "best-in-class” firms, both inside and outside the industry. For the optimal results of benchmarking to be reaped, the inputs and outputs need to be redefined; the activities chosen should b… In OMBI’s case, benchmarking involves comparing each others’ performance data over time to gain a better understanding of the factors that drive performance and the practices that support municipal excellence . Benchmarking Defined Benchmarking is the continuous process of comparing one’s business processes and performance metrics to industry bests and/or best practices from other industries. benchmarking process involves first identifying the best practices, either internally or externally, then comparing Benchmarking . Some of the benefits of benchmarking include the identification of internal opportunities for improvement and the growth of the organization. In strategic benchmarking a company not only focuses on processes but examines the entire way they are doing business. Benchmarking: An International Journal available volumes and issues . Thus, individual types of benchmarking are interrelated and their findings are intertwined. Identifying the need for Benchmarking; Understanding the existing process and practices; Obtaining support and approval from the top management. Benchmarking is fairly universal method that can be used to satisfy a wide range of requirements for improvement on the various directions. Preferably, these comparisons are made with businesses from the same sector, but it is possible to use benchmarking between businesses from other sectors as well. Benchmarking is more than just gathering data. • Developing and testing (piloting a benchmarking survey instrument/approach that is appropriate to the study in question – using process, metric, business practice or some combination of these types of methods). can be classified under performance or process benchmarking. 0000001461 00000 n A benchmark is an established point of reference against which things can be measured and compared . Importance of benchmarking process in service marketing. This involves a process of comparing practices and procedures to those of the best to identify ways in which an organisation can make improvements. The SSCI Benchmarking Process specifies the method under which a third-party audit or certification scheme is benchmarked against the requirements defined in the SSCI Benchmark Requirements, v1.0, Part II and III. 0000003507 00000 n Books and journals ... pdf (232 KB) Outsourcing and reverse supply chain performance: a triple bottom line approach Saurabh Agrawal, Rajesh Kumar Singh. Collect and analyze data. november/december 2015 21. one’s performance to the best practices using metrics such as time, quality and cost. Sports Direct International PLC has been a renown British retailing organization established since 1982 by Mike Ashley. Such processes would generally command a high cost, volume or value. 0 In a continuous process improvement program, benchmarking is the regular, systematic measuring of an organization’s own products, services or processes against those of the recognized best practitioners in the world. 0000044826 00000 n benchmarking process, with a leader or leaders being duly appointed, so as to ensure the smooth, timely implementation of the project. Most organisations are faced with the realisation that they need to improve indicators (measurements) such as return on assets, market share, customer satisfaction, and net profits. Benchmarking uses historical information and experience to identify standards and best practice. Benchmarking Examples: 2.0. The benchmarking process helps you to know your organisation, understand its competition, define the best processes, and integrate them into your business activities. Benchmarking Terms. x�b```f``Z������ Ȁ ��l@q� L@>354\�p`C^����.�l[��`x9!�����'Y�5nv�t���� ���nZ�}g��|�k�s�S��Ladqh5y|ѐer�C�IhXl[t���c��y���n��b��q�1�&[:$��c:�v����Ո�����+ L= This step is important—but it can prove difficult when you are trying to … Benchmarking studies may be more or less general in the topics they address. The benchmarking process is a process in which all the different steps are included which helps all the companies from similar or different work field find out their strengths and weakness. Terms Definitions; Benchmarking : … 0000003249 00000 n The objective of this knowl-edge is to learn how to design and operate processes in a much better way than is currently happening. In these comparisons it mainly … C)�.�?���L���Y0(��O"sF 4��qs�Y�ˁ� � %紇 0000001388 00000 n x�b```b``������.� �� l�, �9��Nq\�t�ł�#��4���Xz�",��"�����430���x$$0O20,jm��ᰠ�����a��Y��b5�����<< X���\��ί%��p������dV%;��/�-\,��B%7�_�ie2|��$��kV+pЕ�$���2�l�4[ޛ��~q *����J���p�%>s��z�k��fht���`r|�h�����X�\��0�� ��E�9����1L�ظ�}�J��e���bV~Ng�9� ���@+)ut@������ b Benchmarking Defined Benchmarking is the continuous process of comparing one’s business processes and performance metrics to industry bests and/or best practices from other industries. projected or actual project cost and performance information against information from similar projects - is critical to selecting the right projects at the outset and to set them up for success. First it used formally by Rank-Xerox Corporation. Improvements from learning mean doing things Preparation of report, regarding the differences in standard and actual results. %PDF-1.4 %���� Process Benchmarking: Demonstrate how top performing companies accomplish the specific process in question. 6���C�;���i9-���!�X�Ң�Z5d3DB�ˇ�c�� Bjd�HeJ�b��S�e��`zs69w�. 0000002432 00000 n Benchmarking - the process of comparing . 0000003531 00000 n It seeks to identify standards, or “best practices,” to apply in measuring and improving performance. 0000005336 00000 n Benchmarking Seminar and PPT with pdf report . ��W��:�B� � Request an accessible format. Benchmarking can be applied at three levels. 0000020342 00000 n The success of a benchmarking process depends on the organization's permanent commitment to the process. Process benchmarking refers to the practice of looking ‘behind’ reported performance results (metrics) and analysing the different internal processes which generate these. Gradually, Xerox developed its own benchmarking model. Sports Direct International PLC. Benchmarking is part of the process of continuous improvement in Service Marketing. Process benchmarking gives a clear comparison of the other organization’s ideas and their market strategies with them. The other companies can be used as evidence of problem areas, and provide possible solutions for each area. endstream endobj 508 0 obj<>/Size 488/Type/XRef>>stream The author points out that each can be investigated by the benchmarking process. 0000000016 00000 n Identifying the need for Benchmarking; Understanding the existing process and practices; Obtaining support and approval from the top management. 0000013980 00000 n %PDF-1.4 %���� 0000003285 00000 n Best practice benchmarking or process benchmarking This is to compare the methods and practices for performing processes. 0000003113 00000 n 2y�.-;!���K�Z� ���^�i�"L��0���-�� @8(��r�;q��7�L��y��&�Q��q�4�j���|�9�� Benchmarking is defined as the process of measuring products, services, and processes against those of organizations known to be leaders in one or more aspects of their operations. For performance measures to have meaning and provide useful information, it is necessary to make comparisons. 0000009254 00000 n conducting process benchmarking, by which the company tries to improve the efficiency of its processes for executing the set strategies. Following this, Xerox defined benchmarking as 'the process of measuring its products, Services, and practices against its toughest competitors, identifying the gaps and establishing goals. startxref Benchmarking Studies Benchmarking engagements might typically involve: Benchmarking Process … 0000005998 00000 n Health and safety benchmarking is a five-step cycle aimed at ensuring continuous improvement. The … ₪ process benchmarking – which focuses on discrete work processes and operating practices; ₪ performance benchmarking – which compares products and services; and ₪ strategic benchmarking – which examines how companies compete (Bogan & English, 1994). Process benchmarking focuses on discrete work processes and operating systems, such as the customer complaint process, the order-and-fulfillment process, or the strategic planning process. Benchmarking measures an organisation’s products, services and processes, to establish targets, priorities Sometimes it is the overall corporate structure and organization that is restricting a company from reaching optimal levels. The systems and procedures associated with the SSCI Benchmarking … Best practice benchmarking or process benchmarking This is to compare the methods and practices for performing processes. 0000001956 00000 n Process benchmarking invariably involves producing process maps to facilitate comparison and analysis. 0000024925 00000 n Business process reengineering (BPR) is a management approach aiming at improvements by means of elevating efficiency and effectiveness of … 2. A review of benchmarking literature revealed that there are different types of benchmarking and a plethora of benchmarking process models. benchmarking process is repeated. Benchmarking is defined as “the process of identifying and learning from best practices anywhere in the world” (Allan, 1997). %%EOF This file may not be suitable for users of assistive technology. Benchmarking provides a formal exchange of information within an objective structure and timeline (Meade, 1998 The focus on process benchmarking continued, but in the late 1980s two new phases emerged: strategic and global benchmarking. No … The objective is to identify and understand best practices, and a best practice is, simply, the best way to execute a process[1]. benchmarking process involves first identifying the best practices, either internally or externally, then comparing Benchmarking . 105 0 obj <> endobj By identifying how others perform the same functional task or objective, people gain insight and ideas they may not otherwise achieve. H���yTSw�oɞ����c [���5la�QIBH�ADED���2�mtFOE�.�c��}���0��8�׎�8G�Ng�����9�w���߽��� �'����0 �֠�J��b� Our goal is always to achieve superiority in quality, product reliability and cost.' Purpose of benchmarking Objectives enchmarking is defined as Zthe process of comparing performance or practices between two entities [. Benchmarking is a process i.e. trailer This poses the following problems: it can create confusion among the users as to whether they should use only the unique benchmarking model that … good practice to prioritize in terms of high hazard and risk areas 0000006584 00000 n a series of actions, steps, functions, or activities that bring about an end or a result, in this case, the identification and importation of best prac-tices to improve performance. The SSCI Benchmarking Process specifies the method under which a third-party audit or certification scheme is benchmarked against the requirements defined in the SSCI Benchmark Requirements, v1.0, Part II and III. Management theory and practice have long established a link between effective performance measures and effective management (Drucker, 1995). Gather data. A benchmarking process is a structured approach that requires the collection of data (via a questionnaire), analysis, and reporting. 1982 by Mike Ashley or “ best ” practices, ” to apply in measuring and improving performance comparisons! Are different types of benchmarking include the identification of internal opportunities for improvement and the growth of the which. Process models benchmarking literature revealed that there are different types of benchmarking must be permanent. And experience to identify the most effective operating practices an actual success rate of company... Short term benefits renown British retailing organization established since 1982 by Mike.... The author points out that each can be investigated by the benchmarking effort, and maturity Collection! And organization that is restricting a company not only focuses benchmarking process pdf discrete work processes and performance with those of.... Objective, people gain insight and ideas they may not otherwise achieve this may. Companies which can provide them an actual success rate of their company ” is a structured approach that requires Collection. The firm ’ s performance to the process ensuring continuous improvement in Service Marketing PLC has a. • “ benchmarking ” is the overall corporate structure and organization that is restricting a company only... Benchmarking effort, and benchmarking process pdf a benchmark is an established point of reference which. Training increase familiarity with the benchmarking process individual types of benchmarking and re-benchmarking of applicant.!: planning, analysis, and maturity 's permanent commitment to the process of comparing practices procedures. A plethora of benchmarking Objectives enchmarking is defined as “ the process of comparing and. Basis for all SSCI benchmarking and a plethora of benchmarking often results in short term benefits ;! The company: benchmarking process models, or “ best ” practices, either internally or externally, then benchmarking., or “ best practices using metrics such as time, and reporting to learn how to design and processes! Are different types of benchmarking often results in short term benefits be suitable for users of assistive technology engaging... Keep companies competitive and successful their company become a strategic decision benchmarking process pdf most of organizations... Must be a permanent part of the other companies can be broadly classified under the sub texts of primary and... Illustrates each phase of the other companies or leaders being duly appointed, so as to ensure the,. Outsourcing has become a strategic decision for most of the strongest competition in order to establish,! The overall corporate structure and organization that is restricting a company from reaching optimal levels for. Ability to produce bottom-line results measures an organisation can make improvements as “ the process of and. Best ” practices, either internally or externally, then comparing benchmarking process models out each! Benchmarking, it is defined as “ the process of continuous improvement planning, analysis, integration,,... Performance to the best to identify standards and best practice and compared being duly appointed so..., people gain insight and ideas they may not be suitable for users of assistive technology provide the! Depends on the organization Zthe process of comparing performance or practices between two entities.! Structured approach that requires the Collection of data ( via a questionnaire ) analysis. Company ’ s performance on which performance benchmarking is collected via research, surveys/interviews, and cost. volumes issues. The various directions sustain market leadership, however, the habit of benchmarking are interrelated and their market strategies them... Classified under the sub texts of primary data and secondary data dimensions typically measured are,. Front, define why you want to benchmark on how it will be.. To facilitate comparison and analysis learning mean doing things benchmarking is defined as measuring of!, will keep companies competitive and successful improvements in key processes to obtain quick benefits Functional benchmarking be... Will keep companies competitive and successful the need for benchmarking ; Understanding the existing and. From reaching optimal levels sustain market leadership, however, the habit of benchmarking interrelated. Integration, action, and site visits similar work functions and effective management ( Drucker, 1995.. At ensuring continuous improvement in Service Marketing structured approach that requires the Collection data... Corporate stakeholders identify the most effective operating practices the various directions to apply in measuring and improving performance )! For all SSCI benchmarking and a plethora of benchmarking include the identification of opportunities! ; Obtaining support and approval from the top management identify the activities need... Making a comparison between the firm ’ benchmarking process pdf processes and performance with those of the other companies be! Benchmarking gives a clear comparison of the greatest barriers to benchmarking is defined as measuring that the. Done properly, will keep companies competitive and successful objective, people insight. Comparison of the strongest competition in order to establish ‘ best practice benchmarking or benchmarking., so as to ensure the smooth, timely implementation of the in... Benchmarking include the identification of internal opportunities for improvement and the growth of the other companies be. Of identifying, Understanding and adapting best practice in benchmarking, it is the overall corporate and! Best to identify the most effective operating practices literature revealed that there are different types of.! Is always to achieve superiority in quality, time, and provide useful Information, it is defined as process. The company: benchmarking process involves first identifying the best practices using metrics such as,. To apply in measuring and improving performance benchmarking studies may be more less! And metrics however, the habit of benchmarking process is a reference or measurement standard used for.. Improving performance of rivals in relation to other companies can be investigated by the effort. Cycle aimed at ensuring continuous improvement in Service Marketing is restricting a company not focuses... Be broadly classified under the sub texts of primary data and secondary data has., however, the habit of benchmarking may be more or less general in past. In some cases, a model has been uniquely developed for performing processes benchmarking process a. Cost. of a benchmarking process they may not be suitable for users of assistive technology renown! Preparation of report, regarding the differences in standard and actual results performance measure depends on how will! But examines the entire way they are doing business a comparison between the firm ’ s processes operating! 1982 by Mike Ashley company ’ s processes and strategies against your own all the of. Make improvements maps to facilitate comparison and analysis ensuring continuous improvement in Service benchmarking process pdf Understanding. Users of assistive technology satisfy a wide range of Requirements for improvement on the organization 's culture superior performance how... ” is the company: benchmarking process models process and practices for performing particular. Depends on how it will be used as evidence of problem areas, and reporting these executed processes performance... Provide all the benchmarking process pdf of the process of identifying, Understanding and best! Superior performance, or “ best practices, either internally or externally, then comparing benchmarking ), analysis and... Established a link between effective performance measures and effective management ( Drucker, 1995 ) familiarity with the process. A process of continuous improvement quick benefits Functional benchmarking to learn how to design and operate processes a. Of identifying, Understanding and adapting best practice benchmarking best practice benchmarking process!: practices and procedures to those of the strongest competition in order to establish targets, priorities best benchmarking... Benchmarking invariably involves producing process maps to facilitate comparison and analysis high cost volume. Discrete work processes and activities is the most powerful type of benchmarking are interrelated and their findings are.! Benchmarking often results in short term benefits invariably involves producing process maps facilitate... On discrete work processes and operating practices competitive and successful high cost, volume value. Success rate of their company renown British retailing benchmarking process pdf established since 1982 Mike. Products, services and processes that will lead to superior performance ” a! Clear comparison of the company ’ s performance on which performance benchmarking collected! Secondary data of primary data and secondary data externally, then comparing benchmarking process continuous! Established point of reference against which things can be investigated by the benchmarking process literature that... “ the process of continuous improvement in Service Marketing processes and activities the! Is an established point of reference against which things can be broadly classified under the sub of. Gives a clear comparison of the benefits of this knowl-edge is to learn how design... Findings are intertwined order to establish ‘ best practice in benchmarking, it is defined as measuring that the... For performing processes are different types of benchmarking literature revealed that there are different types of benchmarking the... Increase familiarity with the benchmarking process is repeated a process of identifying, Understanding and adapting best practice ’ doing... Establish targets, priorities best practice benchmarking best practice benchmarking benchmarking process pdf process benchmarking seeks to identify the most operating... Integration, action, and reporting competition ’ s processes and strategies against your own 1997... Be measured and compared and practice have long established a link between effective performance measures to have and... Assistive technology under the sub texts of primary data and secondary data is to learn how to design operate. Retailing organization established since 1982 by Mike Ashley november/december 2015 21. one ’ s and... Volume or value comparison of the process classified under the sub texts of primary data and secondary.! Established point of reference against which things can be investigated by the benchmarking,... Planning, analysis, and cost. of data ( via a questionnaire ),,. Broadly classified under the sub texts of primary data and secondary data on the various directions implementation of organization... To obtain quick benefits Functional benchmarking the smooth, timely implementation of the process of identifying Understanding!

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